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Tell us what kind of work you want to document: construction, cleaning, care, freelancing, delivery, or contracting.
support@earnt.dhekstro.com
Support
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If you need help with the iOS version, describe the issue and include your iOS version, iPhone model, and a short description of what happened.
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iOS VERSION REQUIREMENTS
Platform
iPhone only
iOS version
iOS 17.6 or later
Internet
Not required for local records
COMMON ISSUES
Does the iOS version of Earnt have its own Face ID lock?
No. The current iOS version does not include its own Face ID or auto-lock controls inside the app. Use your iPhone's device security to protect the device.
My data disappeared after updating the app
In the iOS version, Earnt data is stored locally on the iPhone in the Application Support directory. Updates should not affect that data. If data is missing, contact support@earnt.dhekstro.com with the iOS version, iPhone model, and a description of what happened.
How do I back up my Earnt data?
In the iOS version, choose Create Backup in Settings. The iOS version of Earnt creates a Local Backup that you can save through the iOS Share Sheet. To recover the data, use Restore Backup and select a valid Earnt backup. Earnt does not use a cloud account or automatically sync your data between devices.
What is the difference between Pro Lifetime and Export Pack?
Pro Lifetime is the primary paid option: it includes Export Pack and removes all five Standard limits — active cases, entities, work logs, documents, and deadlines. Export Pack is the more limited alternative for users who only want PDF Dossier, Case Summary, and Proof Export; Standard limits still apply.
I purchased Pro Lifetime but the app still shows Standard limits
In the iOS version, go to Settings → Restore Purchases. This tells the app to re-verify your purchase with Apple. If the issue persists, force-close the app, wait 30 seconds, and reopen it.
My PDF export is blank or incomplete
This can happen if the case has no work logs or documents attached. Ensure the case contains at least one entry before exporting. If the PDF is genuinely incomplete when it shouldn't be, contact us with the iOS version and a description of what's missing.
Notifications aren't working
Check that Earnt has notification permission: iOS Settings → Earnt → Notifications → Allow Notifications. Also ensure notifications are enabled inside Earnt: Settings → Notifications. Deadlines must have "Reminder" enabled individually to trigger notifications.
How do I delete all my data?
Go to Settings → Data → Delete All Data. This action is permanent and cannot be undone. We recommend exporting your data first. Deleting the app from your device will also remove all local data.
Can I use Earnt on iPad or Mac?
Earnt iOS 1.0 is available for iPhone and requires iOS 17.6 or later.
What languages does Earnt support?
The iOS version currently supports English, Portuguese (Portugal), Portuguese (Brazil), Latin American Spanish, and French.
I want a refund
On iOS, purchases are processed by Apple. Refund requests must be submitted through Apple at reportaproblem.apple.com. We cannot process refunds directly.